Firms testing cyber security defences

Buoyed by a broadly resilient economy, sentiment in the financial services sector stabilised in the three months to March, having deteriorated throughout 2016, according to the latest CBI/PwC Financial Services Survey.

The quarterly survey of 98 firms [1] found that optimism about the overall business situation continued to vary across sectors. Sentiment was unchanged in the banking sector, but this followed four consecutive quarters of decline. Building societies, life insurers, insurance brokers and investment managers all felt more optimistic than in the previous quarter, while finance houses and general insurers felt less optimistic.

Business volumes saw healthy growth in the first quarter of 2017, expanding at a faster pace than expected in the previous survey. Building societies and investment managers in particular reported a solid expansion of activity. However, growth in overall business volumes is expected to slow over the coming three months, suggesting firms remain cautious over the outlook.

City (PD)

The rise in business volumes drove robust growth in profits, in line with expectations, although profitability is expected to improve more moderately in the quarter ahead.

Combatting the threat of cyber-crime is a growing imperative for financial services firms, with over four fifths planning to invest in preventative technology and IT systems, and to test their defence and response mechanisms over the year ahead. Turning to the pressing issue of diversity, more than two thirds of businesses already have formal succession plans and leadership programmes and over half have appointed a senior executive responsible for diversity and inclusion.

Rain Newton-Smith, CBI Chief Economist, said:

It’s great that financial services firms have begun the year with a spring in their step – notwithstanding Brexit uncertainty – with volumes expanding at a robust pace, profitability improving and hiring on the up.

“Underlying business in the sector is holding up well, and optimism about global markets, along with stronger global growth, is having a positive knock on effect. However, whilst demand in the wider UK economy has proven resilient, growth is likely to slow as the year goes on, amid broader uncertainty and higher inflation.

“Firms continue to keep a close eye on the challenges ahead, from concerns over labour shortages and the impact of regulation costs on business expansion. It’s reassuring to see them taking meaningful steps to address cyber-crime, as it rises up the risk register. A deeper understanding of the need for greater diversity and concrete plans to improve it will also enable better business decisions to be made.

Andrew Kail, Head of Financial Services at PwC, said:

Financial services companies are having to demonstrate their resilience in the current environment to cope with intense competition, technological advancements, the war for talent, regulatory change and planning for Brexit. The level and pace of change may feel unprecedented, but invariably businesses are still doing well while having to work harder and smarter to achieve the same outcomes.

“The survey shows that sentiment has now stabilised among firms, but clearly the economic and political backdrop is affecting how companies feel about the future. In the short-term, firms are still managing to make good returns despite all the uncertainty pervading the general trading environment. It’s a reflection of the strength of the sector that these headwinds aren’t impacting how most underlying businesses are performing. Trading volumes are holding up and it is positive to see firms increase their hiring activity. The survey shows the sector overall has increased its focus on diversity, although firms are moving at different speeds.

“With the triggering of Article 50 just days away, the UK’s financial services industry will have to start activating contingency plans to deal with life outside membership of the European Union. As negotiations begin and transitional arrangements emerge these plans will need to adapt to ensure companies respond to protect and evolve their business models.

Employment rose in the three months to March, for a second consecutive quarter, and a more solid increase is expected in the next quarter. Training expenditure also expanded at a brisk pace, and is anticipated to rise at a similar rate over the next three months.

Spending on IT is expected to continue to rise at a healthy pace. But firms intend to cut back slightly on other forms of capital spending, while growth in marketing expenditure is expected to slow further below its long-run average.

Increasing efficiency and ensuring regulatory compliance remain the most important spurs for investment. However, firms see a risk that compliance costs could divert funding away from other investment projects, such as technology and new product development, over the next two years.

Key findings:

  • Optimism in the financial services sector was broadly stable, following four consecutive quarters of declining sentiment (the longest period of falling sentiment since the global financial crisis of 2008)
  • 33% of firms said they were more optimistic about the overall business situation compared with three months ago, whilst 29% were less optimistic, giving a balance of +4% (compared with -35% in the quarter to December)
  • 34% of firms said that business volumes were up, while 17% said they were down, giving a rounded balance of +18%. This compares with +2% in December
  • Looking ahead to the quarter to June, growth in business volumes is expected to slow somewhat: 23% of firms expect volumes to rise next quarter, and 14% expect them to fall, giving a balance of +9%.

Incomes, costs and profits:

  • Overall profitability rose significantly in the quarter to March, with 43% of firms reporting that profits had increased and 10% saying they fell, giving a rounded balance of +33%. This was up from -1% in December
  • Income from fees, commissions and premiums rose (+17%), but growth is expected to slow over the quarter ahead (+6%)
  • Income from net interest, investment and trading held up better (+6%) than expected (-18% in December), with a further rise expected next quarter (+8%)
  • Total operating costs rose a little (+5%), while average costs were unchanged (-2%). Although total costs are expected to rise next quarter (+8), average costs are expected to decline (-10%).


  • 30% of financial services firms said they had increased employment, while 19% said that it had decreased, giving a balance of +11% (rising from +7% last quarter)
  • Numbers employed are expected to see a more solid increase next quarter (+25%), with headcount expected to increase in all sectors except insurance brokers (-31%).

Investment over the next 12 months:

In the year ahead, financial services firms expect to increase IT and marketing spending, and to cut back slightly on other forms of capital spending:

  • IT: +46% (down from +58% in December)
  • Marketing: +11% (down from +14% in December)
  • Land and buildings: -4% (-5% in December)
  • Vehicles, plant and machinery: -11% (-2% in December)

The main reasons for authorising investment are cited as:

  • To increase efficiency/speed (73% of respondents)
  • Statutory legislation & regulation (68% of respondents)
  • To expand capacity (61% of respondents)

The main factors likely to limit investment are cited as:

  • Inadequate net return (52% of respondents)
  • Uncertainty about demand or business prospects (49%)
  • Shortage of labour, including managerial & supervisor staff (37%)
  • Shortage of finance (27%).

Business expansion over the next 12 months:

The most significant potential constraints on business growth over the coming year are:

  • Competition (56%)
  • Level of demand (67%) – the highest since September 2015 (77%)
  • Statutory legislation & regulation (cited by 68% of respondents) – the highest since September 2014 (68%)

– 95% of firms see competition coming from within their own sector of financial services

– 50% see competition coming from new entrants (down from the Survey high seen in December (71%))

– 39% see competition coming from other sectors of financial services.

Regulatory compliance, diversity and cyber security:

  • Asked about what measures they expect to have in place to tackle cyber-crime over the next year:

– 84% of financial services firms (and 100% of building societies) expect to invest in preventative technology and IT systems

– 83% and 82% of firms (and 100% of building societies) expect to engage in penetration testing and test their incident response mechanisms, respectively

– 72% of firms plan to invest in cyber security training and awareness programmes

– 67% of firms (and 100% of building societies) expect to employ expert security personnel

  • Asked about what steps they had taken to increase diversity in senior roles:

– 71% of firms have formalised succession plans and leadership programmes.

– 52% of financial services firms (and 69% of banks) have already appointed a senior executive responsible for diversity and inclusion

– 47% of firms already conduct regular reviews of promotion rates (70% in banking)

– 43% of firms have established a business case for boosting diversity, with a further 17% planning to do so

  • Asked about the risk that regulatory compliance costs could divert funding away from other investment projects, firms rated the following as the most likely to lose out:

– Transformation of business operating model (balance of +25% reporting that funds were likely to be diverted, compared with the share seeing this as unlikely)

– Digitisation of front-end channels to the customer (+19%)

– Technology (including business platforms & applications) (15%)

– New product development (11%).

[1] Financial Services Survey March 2017

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