There is a critical security issue on the mail server, the paging system is down, you are trying to reach your Exchange administrator and the Support Center is crowded with incoming calls from unhappy customers. It's a typical scenario for Information Technology (IT) teams in businesses across the country. With security and 24/7 customer support a full-time high priority, you can't afford to wait to resolve customer issues. With the right mobile solutions, you could manage your servers, contact your professionals on demand and escalate your customer support calls for immediate response.
Mobile in the Workplace
No longer are mobile devices strictly for personal use. IT teams are beginning to plan, develop and implement mobile infrastructures in the workplace. As more and more businesses step into cloud computing and e-commerce solutions, mobile devices are the primary method for collaboration and data management. Mobile solutions for IT teams can streamline security and data management processes and provide immediate and efficient collaboration options when systems are down. Gartner recently predicted 65 percent of enterprises will adopt a mobile device management (MDM) solution over the next five years.
For staffing firms, mobile recruiting is growing among companies. In a survey by CareerXroads, 54 percent of HR firms are providing their recruiters and hiring managers with mobile devices. Of those surveyed, 79 percent used mobile-device practices to connect with candidates. The survey also showed that there are many opportunities through mobile recruiting that have not yet been taken advantage of most firms, such as mobile job openings and "mobile opt-in promotions" in a position posting.
In the case of mobile devices, it is predicted:
• By 2013, mobile devices will surpass PCs as web-based tools
• By 2014, downloadable mobile apps will top over 70 billion annually
• By 2015, smartphones will make up 80 percent of the handset market
• Service-based models will become increasingly more important
According to the Online Marketing Institute, June 2013, mobile marketing statistics state nearly one billion smartphones will sell in 2013 and 53 percent of consumers in America currently use smartphones daily to access search engines.
Mobile Device Management Solutions
For companies currently relying on a mobile business platform to manage their IT infrastructure, Mobile Device Management (MDM) offers an organized strategy for doing so. Mobile device management on Blackberry, for example, offers a five tier solution for managing multiple devices on one platform. They propose a BYOD model that includes both corporate and personal devices in one. This MDM solution is designed to provide optimum security at various levels, a device management console and the ability for teams to use various devices including Android, iOS and Blackberry.
For candidates who are not familiar with mobile recruiting in a staffing firm, offer clear instructions. Also prepare them for the mobile device movement in a company they may work for in the future. Does this company utilize a BYOD or MDM policy? Let you candidate know what is expected of them.
An MDM solution provides IT team managers with the ability to manage, secure and monitor fleet-based mobile devices including application downloads, configurations, data management and more. The MDM strategy ensures high productivity and availability. Administrators can be assigned to audit, log, report and forecast based on mobile device data. IT managers can easily locate their teams, communicate as needed and track activities. IT teams can migrate to MDM, even with varied devices among members. With the deluge of mobile migration, it's time to research and implement the MDM strategy for success.