HMRC has responded to an earlier article on The Economic Voice by saying that it does not use private sector bailiffs to collect tax.

The article, which can be found here, regards claims by UHY Hacker Young that "HMRC has doubled its use of private sector bailiffs and debt collection agencies over the last two years as it takes more aggressive action to chase overdue tax".

The HMRC response to this article is as follows:

'HMRC do not use private sector bailiffs to collect tax, we use a number of debt collection agencies to make phone calls and issue letters to debtors.

All the debt collection agencies we use adhere to highest customer service standards in line with OFT's code of practice and our own customer charter. Time to pay continues as normal for customers who need help to clear their tax debts.'

Background.

TaxWe have robust arrangements in place to monitor DCA behaviour, handle any complaints received and assure adherence to contractual requirements. For example, on Audit and Assurance visits we:

• sit with operators and listen to a random selection of customer calls

listen to the call recordings on every complaint received

monitor the nature and frequency of actions taken to ensure that they were reasonable, proportionate and that there was equality of treatment between customers we interact with personally and customers the DCA interacts

 

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